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How Can I Return A Faulty Item?

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

Working Hours: Monday to Friday 24 hours support, Saturday 9:00am - 6pm

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please email our Customer Service Department at: cs@weddingcoo.com, we will offer you a return code (e.g. RETURN10208) and our return address, along with additional important instructions.

If you did not buy your product directly from weddingcoo.com, you will need to contact the vendor who sold it to you.

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to China.
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See What They Say?

"I just received this dress and it is far more beautiful then in the picture. The bodice has beading and it flows down the waist. The back laces up which adds to the beauty. The ..."

By Miss Diana, US
customers_saying